Jim Rittenberg bought a video camera at Best Buy, but ended up with a jar of pasta sauce in the box instead. On my show today, his wife Melisa explained how it happened, how they handled it, how Best Buy reacted, and how the issue was resolved. Then Jason, a listener who used to work at that Best Buy store, called to explain how this could happen. Remember this is a chain that charges a 15% “restocking fee,” when it seems that all they do is put boxes back on the shelf without checking them out first.

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