Since Bob Conway opened his new restaurant in Newport, Kentucky, in January, none of the waiters and waitresses has received a tip. That’s because Bob banned them. As he explained on my show, he wanted to move away from a system where servers’ income was determined by the whims of the customers. Instead, they get a good hourly wage and a piece of the action.
I asked Bob how his employees feel about his system, whether they’re making more money this way, how customers react to the no-tipping policy, and whether other restaurants are following his lead.