I appreciate businesses that respond and act on customer comments.

Last Thursday, after flying to Las Vegas on a Southwest flight, I tweeted a complaint to the airline about the newest version of its iOS app, which wouldn’t allow me to save my boarding pass to the iPhone Wallet, which made life a lot easier at TSA checkpoints. Within an hour, I got this reply:

Hey there, Paul. We apologize for any disappointment with the Mobile Boarding pass. Please know our Team is aware of the issue, and is working to resolve it ASAP. We appreciate your patience in the meantime. -Maddie

Yesterday, when I flew back, I was happy to see that Southwest’s app had been updated and the save-to-wallet functionality restored. Nice going, Maddie (and colleagues)!