Feedback Feedback
Every company I do any kind of business with wants feedback on that interaction. Here’s why I rarely offer it — and the one aspect of such requests that drives me crazy.
Customer Disservice
All I wanted was some basic information from an insurance company. But after an hour of frustration with unhelpful humans, voice mail systems, and chatbots (all of whom assured me my call was important), I had to rant about the whole thing here.
Snow Day In The City
With what could be a massive winter storm in the forecast for this weekend, here’s a piece I originally posted in December, 2002, about how St. Louis reacts to even a little bit of snow.
It’s About Time
Let’s start the year with something that made me smile when I stumbled upon it. This is the late Irish comedian Dave Allen explaining the difficulty of teaching children how to tell time.
Barry Sonnenfeld Picks Movies
I like the Criterion Closet videos, in which filmmakers step in, grab a few DVDs, and talk about the classic movies they’ve chosen. Here’s a recent visit by Barry Sonnenfeld.
Ask President Carter
Here’s a sketch from SNL circa 1997, parodying the real-life national radio shows Carter (Dan Aykroyd) did with CBS anchorman Walter Cronkite (Bill Murray), in which they took random phone calls from Americans.